Dear Families and Representatives,

As we move to a Covid-normal life, I would like to take this opportunity to thank every single one of you for your support and understanding through what has certainly been a year with a difference. Some of us have had it extremely hard but my thoughts and prayers go out to all of you! Please remember to be kind to yourself and find ways to relax and recharge.

With the holiday season fast approaching there are a few things we would like you to be aware of and consider.

Visitors are welcome, including children, but ALL visits must be booked in via the office in advance. This is important as we have to comply with density requirements as well as paperwork for contract tracing purposes. Please register your temperature and the QR code or paper form straight away on arrival. There are 2 garden areas and the quiet lounge available for visitors. The quiet lounge has a density limit of 5 people. Room visits are limited to 2 visitors plus the resident in order to keep to social distancing. Masks must be worn at all times during visits, except for children under 12 years of age.

Residents are able to be taken out of the facility with risk assessments completed. Overnight stays are also allowed. Please write to us with the details of your plans.

Our Covid-safe plan doesn’t allow for visitors to book for meals at this stage and also sharing of food brought into the facility isn’t allowed either unfortunately. It is recommended that residents be taken out for meals if possible.

At this stage there will be visitations available to be booked in for 24, 26, 27, 28 December. Please book in advance as there likely to be time limits on these particular visits in order to accommodate more visitors. Room visits have no time limits.

We will have to be extra vigilant since international travel commences today. The Government released guidance for aged care providers on actions to be undertaken depending on the COVID-19 situation within the community.

The Department of Health has developed the Escalation Tiers and Aged Care Provider Responses framework (Escalation Tiers framework). The ‘Tiered Escalation’ model will be utilised in determining the level of visitation and other restrictions required.

Visitors must practise social distancing where possible, including maintaining a distance of 1.5 metres. Visitors have a responsibility to supervise any children with them, practise hand hygiene and respiratory etiquette, use PPE as required, and to comply with directions given by Facility staff.

Once again, a big thank you for everything during this difficult year.

Yours Sincerely,
Hella Szilagyi

RN; Master of Health Science (Gerontology); Diploma of Business; Diploma of Management

Manager of Árpád Aged Care

T.: (03) 9801 0855 | F.: (03) 9801 4082

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